ABOUT US
BPO SERVICES
- Web Marketing & Support
- Financial & Accounting
- Data & Voice Management
- Website Design & Web Develop.
- Transcriptions Service
- E-mail & Chat Support
OUTBOUND SERVICES
- Appointment Scheduling
- Product/Service Promotion
- Market Research & Survey
- Sales & Marketing
- E-mail Follow-Up
- Voice Broadcast
INBOUND SERVICES
- Answering Service
- Customer Service
- Inquiry Handling
- Technical Support Service
- Toll Free Services
- Help Desk Support
- Remote Receptionist
Inbound Services - Inbound Customer Service Call Center
AxiomBPM offers Inbound Customer Services 24 hours, round the year. Hence now we shall not let you miss your important business calls, as the responsibility of satisfying your customers is efficiently shouldered by us. Our Inbound Call Center is equipped with state of the art infrastructure and latest softwares programs. Every single call, routed in our Inbound Call Center, is handled by highly trained and professional CSR i.e Customer Service Representatives who makes sure that at the end of the call, your precious customer is satisfied, and gets the right information for all his inquiries.
AxiomBPM's Inbound Service, is the way where you can keep your business on the go, even when are not available, to serve your customers. Our Inbound Customer Service Agents will answer the calls, on your behalf. AxiomBPM's Outstanding Inbound Customer Service is proved to be effective as compared to the other Inbound Call Centers around the globe. Offshore Inbound Call Center Representatives, handle your calls efficiently, and according to the way you want them to.You will get time to establish new customers on the board and we will relieve you from making any "Extra Efforts" to retain your current customer base and hence you can concentrate on your core business developments, rather than satisfying your present patrons of business.
Outsourcing your Call Center needs and letting us handle your customer will lead to higher levels of satisfaction for your customer in turn yielding productive benefits for your business. Whether you want us to answer 100 calls or 10,000 calls, our Inbound Call Center Service, is always competitive and it eventually proves to be, a professional extension of your business.
Answering Service
Axiombpm, specialize in offering, effective and accurate answering services that saves the valuable time, and money of the callers. We have a 24/7 (round the year) service which enables us to answer calls and obtain information, if required from the caller, at any time.
Order Taking
Our Inbound Order Taking Call Center attends your calls 24/7/365 days, so that you don’t loose any of those crucial sales or inbound calls.
Customer Service
Axiom has a proven track record in the development of a complete turnkey customer relationship management program, and hence renders you, with optimum results which could prove to be higher than your expectations.
Inquiry Handling
The Inbound Call Centers are built with the purpose of having an information center, which handles all sorts of inquiries, made by the customers. Information Center have all the informations required for answering the Inbound Calls made by the customers and the professionals handling these calls, have thorough understanding of the products or services, offered by your company.
Technical Support Services
At Axiom Technical Support Outsourcing has evolved from simple call handling to business process re engineering. The IT Help Desk has expanded to the integrated Service Desk. India has proven its capabilities in strategic Call Center Technical Support Outsourcing, both for Onsite, as well as Offshore Outsourcing.
Toll Free Services
Inbound Toll Free Service refers to managing the toll free phone service and voice broadcasting campaigns of the organizations, online. ?Providing a toll-free number to extract the informations of your product and services, is the most popular advertising and marketing strategy, adopted by major companies in the current marketplace.
Website Response
An Inbound Call Center understands that the potential of Internet Marketing cannot be fully realized without a thorough assessment of client's resources, business processes, and competitive landscape.
Help Desk Support
We offer offshore Back office Outsourcing services and Business Process Outsourcing services, which guarantee reduction in cost, at the same time, maintains optimum quality of the outsourcing services we render. Help Desk is essentially a central point, through which problems or issues are reported and subsequently managed and coordinated by technical experts. Help Desk Support is also highly responsible for bringing the resources together in order to address a problem or handle a crucial issue, as and when they arise.
Remote Receptionist
Remote Receptionist is perhaps the most flexible service, offered by Axiom. It includes some of the key features like live tele-messaging, order entry, and voice mail service. But the fact that makes Remote Receptionist more efficient, is our skill to transfer the caller to any telephone, anywhere, at any time.